Legal

Privacy notice

Last updated 15 September 2026

Who we are

Clinovo is a trading name of Farzeen Semeer, sole trader, London, United Kingdom. Clinovo is the data controller for its business enquiries. Contact hello@clinovo.uk.

Enquiries and bookings

You can email us or follow a link to our Calendly booking page. We use the contact and clinic information you provide to answer your enquiry, arrange a call and discuss our services. Please do not send patient names, records or other health information.

Our lawful basis for answering business enquiries is legitimate interests. Where you buy a service, we process the information needed to perform that contract. We do not add enquiries to a marketing list without a separate basis to do so.

Enquiries that do not become clients are retained for up to 24 months. Client records are kept for the engagement and, where required for accounting or legal purposes, for six years afterwards.

Payments

Stripe handles diagnostic payments. This website does not receive your card details. We receive the business and contact information needed to fulfil the order and confirmation of payment. See Stripe’s privacy policy.

Optional analytics

Google Analytics loads only if you choose “Allow analytics”. It helps us understand page views and interactions such as booking-link clicks, diagnostic-checkout clicks and testimonial plays. A click does not tell us that you completed a booking or purchase.

When analytics is enabled, Google may use analytics cookies and process device, browser and page information. Advertising storage, Google Signals and advertising personalisation remain disabled. We do not send enquiry text or patient information to analytics.

You can choose “No thanks” and use every part of the site. We store your choice in your browser for six months. Use “Privacy choices” in the footer to change it. Withdrawing permission stops future analytics activity on this site and clears accessible Google Analytics cookies.

Hosting and video

Cloudflare hosts the website and processes technical request information, including IP addresses, to deliver and protect it. Bilal’s video is hosted with the site and is not embedded from a social platform. Its poster loads with the page; the video is configured not to preload.

Service providers

Cloudflare provides hosting, our email provider holds correspondence, Calendly arranges bookings and Stripe handles payments. Google receives analytics information only when you allow it. These services have their own privacy notices: Cloudflare, Calendly, Google and Stripe.

Some providers process data outside the UK. Applicable transfer arrangements and safeguards depend on the provider and service. Contact us for the arrangements relevant to your enquiry or engagement. We do not sell personal data.

Your rights

You may request access, correction, deletion, restriction or portability of your personal data, and object to processing based on legitimate interests. You can withdraw analytics consent using the footer control. Contact hello@clinovo.uk; we aim to respond within one month.

You may complain to the Information Commissioner’s Office. If our notice changes materially, we will update the date above.